Your first step to setting up WhatsApp shopping is to start using the WhatsApp Business API. Ready to start your WhatsApp Business shop? This step-by-step guide will help you set up shop so you can offer your customers the WhatsApp shopping experience they’ve been waiting for. It also benefits your brand by making reordering easy for shoppers and recommending products simple for you - all of which leads to more revenue and more loyalty.
This includes not only answering shoppers’ questions and concerns but also offering direct, easy paths to browse and purchase products through a WhatsApp Business shop.Ī WhatsApp shop doesn’t just give customers more of the personalized experience they crave.
That’s where mobile options like WhatsApp shopping come in.Īs the most popular messaging app in the world, WhatsApp is an ideal hub for brands to support customers conversationally. What’s more, customers shop online through countless formats - and they expect the shopping experience to come to them through their preferred channels. Today, mobile shopping makes up more than half of e-commerce. In the early 2000s, online shopping became more popular, but it was limited to the desktop experience. Thirty years ago, the concept of “online shopping” hardly existed.